Return and Refund Policy
Did you receive a wrong, damaged, defective product(s) or product(s) with missing parts? No
worries, our support and operations team are here to assist you in the best possible manner.
Our goal is to provide customers with outstanding services.
case of damaged product, the customer should inform us within 3 days of the delivery and in
case of other conditions the return window is also open for 3 days after delivery. Our policy does
not address customer concerns after 3 days of delivery. We apologize for the inconvenience
caused.
1. The customer must contact us within 3 days of the delivery.
2. The product should be in an unused and resalable condition.
3. The product should be in its original packaging including the brand’s/manufacturer’s box.
4. The product must be returned by the customer in its entirety with all accompanying
accessories.
5. The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.
The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.
1. Products with defective cartons, missing labels or accessories.
2. Products that have been tampered with or have missing serial numbers.
3. A product that has been used or installed by the customer.
4. Any product not in its original form or packaging.
5. Products that are in the customers’ custody for 3 days.
6. Products that are not damaged, defective, or different from what was originally ordered.
In the event of a return, the refund process will begin only after the product has been received, inspected and examined at our warehouse facility, indicating that it meets the eligibility criteria.
Refund approval or rejection depends upon the investigation carried out by the responsible team.
Once we initiate a refund, it will take approximately 10 working days for the amount to reflect in the customers’ account.
